Ads by Google
Ads by Google
blackcennin
blackcennin
Europe
22:51, 04/04/14

Every time I enter my diablo 3 reaper of souls collector's edition key I get this message: An error has occurred.

Your Battle.net account does not have any games that can be upgraded with this game key.

Either you have no games that can be upgraded with this key, or you have already upgraded them.

I have no idea what is wrong.

Omrakos
Omrakos
Europe
22:51, 04/04/14

blackcennin,

It looks like once you added the full retail version of Diablo III and the order finalized, you were able to apply the Collector's Edition code properly.

_________________________________________________________

I'm available in the forums Monday — Friday, 11 am — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Europe
22:51, 04/04/14

KutasMurzyna,

Your account appears fine to me as well right now. I see the Reaper of Souls code was attached about 40 minutes after you posted.

_________________________________________________________

I'm available in the forums Monday — Friday, 11 am — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Europe
23:14, 04/04/14

MrDuckCZ,

Your account is showing it has the full retail version of Reaper of Souls when I check. All I can suggest is exiting the Desktop App and game and restarting them to try again. Are you sure you're not just seeing advertising? Did you try creating a Crusader?

_________________________________________________________

I'm available in the forums Monday — Friday, 11 am — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Europe
23:53, 04/04/14

MrDuckCZ,

I'm really not seeing anything that would indicate a problem exists. It could be a delay I suppose in the the servers being updated with your purchase info. I went ahead and issued your account a reset which may help so if you would, please try it again.

_________________________________________________________

I'm available in the forums Monday — Friday, 11 am — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Europe
00:00, 16/04/14

Bload55,

It looks like you've already been in contact with our Billing Department and they've asked you to please be patient while they look into it for you.

_________________________________________________________

I'm available in the forums Monday — Friday, 11 am — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Europe
02:06, 07/05/14

Sisyphus,

According to what I can see on your account, it has the Starter Edition of Diablo III right now. It would have to be upgraded to the full version before you can upgrade it to the Reaper of Souls expansion.

_________________________________________________________

I'm available in the forums Tuesday — Friday, 11 am — 8 pm Pacific Time

Saturday 10 am — 7 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Europe
22:53, 09/05/14

Sisyphus,

The Battle.net account you're posting from was only created less than 2 months ago so it can't be the one you were playing a year ago. You'll need to find and use the original Battle.net account you used back then.

If you can't remember what it was, you can contact our Billing people and give them the key you used and they'll be able to see where it was attached. If the information on that account matches, they should be able to give you the name.

_________________________________________________________

I'm available in the forums Tuesday — Friday, 11 am — 8 pm Pacific Time

Saturday 10 am — 7 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Shammoz
Shammoz
Europe
20:13, 15/05/14

Vedranx,

You need to have the original/Full D3 game before you can add an expansion. Looking at your profile I can only see a level 10 character so I am assuming you are on D3 starter edition at the moment, you need to upgrade that to standard edition before you can use the expansion code for RoS.

Omrakos
Omrakos
Europe
22:04, 16/05/14

eNeRQiiZeD,

The Battle.net account you're posting from only has the Diablo III Starter Edition. That needs to be upgraded to the regular full version before you can add Reaper of Souls to the account.

_________________________________________________________

I'm available in the forums Tuesday — Friday, 11 am — 8 pm Pacific Time

Saturday 10 am — 7 pm Pacific Time

Feedback? — https://www.surveymonkey.com/s/Omrakos

Shammoz
Shammoz
Europe
19:14, 21/05/14

Davy,

Did you:–

A: Buy a physical copy from a high street retailer (boxed)

B: Buy a digital code from a retailer's website

C: But a digital upgrade from the blizzard store

The answer to this will enable me to direct you correctly.

Shammoz
Shammoz
Europe
21:10, 22/07/14
Same issue. I got diablo 3. It's standaard edition, even tried that password change. But still get an error trying to redeem my ros code. This seems like money well spent..

Ane, when did you buy the standard edition?

Shammoz
Shammoz
Europe
17:45, 25/07/14
I have a similar problem. I got RoS 10 minutes ago and it says on the account page that its there, however when i try to create a Crusader it just says Upgrade. Should i just ride out the storm?
Same problem.

Please try the following (in listed order)

  • Make sure D3 game is closed
  • Exit the bnet desktop app (Fully exit, not even in the system tray)
  • Log into your battle.net account by clicking the account link at the top of this forum
  • Change your battle.net password
  • Launch the bnet desktop app and login with the new password
  • This should soft reset your account and you can try creating a crusader. If it still doesn't work, then your upgrade is still processing internally, upgrades can take up to 72 hours to fully take effect.
    Shammoz
    Shammoz
    Europe
    18:47, 29/07/14
    Hello I bought an extension version of Diablo 3 and when I write down the code it just seems to me that such a code would be happy if you help me thanks

    I'm very sorry, but I can't understand what it is you are having issues with.

    Have you entered the expansion code on Account Management?

    Shammoz
    Shammoz
    Europe
    19:17, 29/07/14

    What product did you buy?

    There is Diablo 3 Standard Edition and Diablo 3 Reaper of Souls.

    Reaper of Souls is an expansion to the original Standard Edition game. So if you are new to Diablo 3, you need to buy the Standard Edition before you can add the Reaper of Souls expansion.

    Shammoz
    Shammoz
    Europe
    21:05, 29/07/14

    Sorry, I have been busy.

    So you already have D3 standard edition and you have just bought Reaper of Souls? Sorry to keep asking but your posts are not clear.

    Shammoz
    Shammoz
    Europe
    21:22, 29/07/14
    I played before Diablo 3 and enter no longer will summon all my players back

    Ok, so… to clarify.

    You played Diablo III before but have not played for a while, now you have come back, your characters are missing and your upgrade to Reaper of Souls wont work?

    If that is the case, it sounds like perhaps your original Diablo III was on a different Battle.net email address than the one you are using now. Does that sound likely?

    Shammoz
    Shammoz
    Europe
    21:33, 29/07/14
    Yes you are right I changed the name of my use so what should I do?

    Can you still remember your old battle.net email and password? If so, log in with that.

    If not, do you still have your original Diablo III box? You can open a ticket and tell them the CD Key and they should be able to help. You may also need to provide a scan of some official ID to prove you are the account holder.

    Start here:–

    https://eu.battle.net/support/en/help/solution/d3/388

    Edited by Shammoz#2396 on 29/07/2014 18:33 BST

    Shammoz
    Shammoz
    Europe
    12:37, 30/07/14
    I applied a code like 15 minutes ago and the game successfully upgraded on battle.net but my launcher wont upgrade the actual game

    The full game is already installed for all players, regardless of expansion level. The game code merely lets you access the RoS part of the game.

    The upgrade can take up to 72 hours to pass through the systems but you may find changing your password will unlock the content.

    Now when I have the old player whom turn?

    Sorry, I don't understand this question. I do realize that English is not your first language, I am not being critical but sadly I can't help with it.

    Omrakos
    Omrakos
    Europe
    03:19, 01/08/14

    Yehudiah,

    I'm not seeing any evidence of the upgrade order being made on the account, but that may be due to a delay in my tools updating. I went ahead and issued the account a reset which can sometimes help with this issue. Could you check it again please?

    _________________________________________________________

    I'm available in the forums Tuesday — Friday, 11 am — 8 pm Pacific Time

    Saturday 10 am — 7 pm Pacific Time

    Feedback? — https://www.surveymonkey.com/s/Omrakos

    Omrakos
    Omrakos
    Europe
    03:35, 01/08/14

    Yehudiah,

    If you could email me the key you used, I can check to see which account it was applied to.

    Do not post it here though, just send it via an email to Omrakos.Support@Blizzard.com

    _________________________________________________________

    I'm available in the forums Tuesday — Friday, 11 am — 8 pm Pacific Time

    Saturday 10 am — 7 pm Pacific Time

    Feedback? — https://www.surveymonkey.com/s/Omrakos

    Omrakos
    Omrakos
    Europe
    03:53, 01/08/14

    Yehudiah,

    I noticed. Very strange. At first, the key wasn't showing as having been claimed anywhere, then it suddenly popped in and the account looked normal. I'm glad it's working for you, enjoy

    _________________________________________________________

    I'm available in the forums Tuesday — Friday, 11 am — 8 pm Pacific Time

    Saturday 10 am — 7 pm Pacific Time

    Feedback? — https://www.surveymonkey.com/s/Omrakos

    Shammoz
    Shammoz
    Europe
    14:26, 01/08/14
    Hi, I enter cd–key of ROS and in web account management is Product Level: Reaper of Souls: Stanadart Edition. But the Game is still only Diablo 3. On the picture is green sign of UGRADE AVAILABLE. I wait for 1 week but still not change

    Please try changing your battle.net password and log in again.

    Shammoz
    Shammoz
    Europe
    14:47, 01/08/14
    Shammoz….. thx problem solved

    Excellent.

    Shammoz
    Shammoz
    Europe
    16:31, 01/08/14

    I have aproblem, I purchased Diablo III long time ago (standard edition) and yesterday I purchased Reaper of Souls, then i enter key to Account page. Then i checked summary page where are showed both games (D3 and souls). But when I launch game from Battle.net launcher (or Diablo III.exe) then launched game show me that I have olny Diablo III version (not Reaper of Soul). Do I need to wait for some time to get aprroved from blizzard? Because it does not show me the instalation of the patch Reaper of Souls, only PLAY button for normal Diablo 3. If its possible check my account.

    Thx for reply.

    It can take up to 72 hours to upgrade if you used a digital key. You do not need to install or patch anything, the game client is already up to date, the key merely enables your access to the other areas of the game.

    Try changing your bnet password and log back in, if you are then able to create a crusader, then your RoS has been unlocked.

    Shammoz
    Shammoz
    Europe
    20:14, 03/08/14
    Hi i upgraded my diablo 3 to reapers soul two days ago but when i play the game it's not upgraded.

    Then read the replies in this thread, like the one two above your post.

    It can take up to 72 hours to upgrade if you used a digital key. You do not need to install or patch anything, the game client is already up to date, the key merely enables your access to the other areas of the game.

    Try changing your bnet password and log back in, if you are then able to create a crusader, then your RoS has been unlocked.
    Shammoz
    Shammoz
    Europe
    03:19, 08/08/14

    I have similar problem, i purchased Diablo III and Reaper of Souls, then i enter both keys to Account page. Then i checked summary page where are showed both games (D3 and souls). But when i launch game from Battle.net launcher (or Diablo III.exe) then launched game show me that i have olny Diablo III version (not Reaper of Soul).

    Thx for reply.

    Well I just purchased both and I am having this same problem, please help!

    Quoting myself from the post above yours.

    It can take up to 72 hours to upgrade if you used a digital key. You do not need to install or patch anything, the game client is already up to date, the key merely enables your access to the other areas of the game.

    Try changing your bnet password and log back in, if you are then able to create a crusader, then your RoS has been unlocked.

    Shammoz
    Shammoz
    Europe
    23:16, 27/08/14

    hi,

    my friend VDSKULL#2839 has the same problem as mr duckz,

    he upgraded from standard edition diablo 3 to reaper of souls standard edition,

    still not showing up in his launcher even though his account page says its redeemed.

    could you either speed up the process or give me an explanation?

    dear regards

    I do wish people would read the replies in the thread before posting in it.. You even mention MrDuckz post but ignored the reply I posted to him with the answer/solution.

    Quoting myself for the third time in this thread:–

    I have aproblem, I purchased Diablo III long time ago (standard edition) and yesterday I purchased Reaper of Souls, then i enter key to Account page. Then i checked summary page where are showed both games (D3 and souls). But when I launch game from Battle.net launcher (or Diablo III.exe) then launched game show me that I have olny Diablo III version (not Reaper of Soul). Do I need to wait for some time to get aprroved from blizzard? Because it does not show me the instalation of the patch Reaper of Souls, only PLAY button for normal Diablo 3. If its possible check my account.

    Thx for reply.

    It can take up to 72 hours to upgrade if you used a digital key. You do not need to install or patch anything, the game client is already up to date, the key merely enables your access to the other areas of the game.

    Try changing your bnet password and log back in, if you are then able to create a crusader, then your RoS has been unlocked.

    Edited by Shammoz#2396 on 27/08/2014 20:18 BST

    Natryndon
    Natryndon
    Europe
    18:06, 28/08/14

    I'm going to close this thread down now as it's getting too old.

    Before I do though, I just wanted to address this post from McKushly:

    I have the physical copy of diablo3 and no where will it let me enter the cd key on this new blizzard launcher? i treid redeem codes but says it was already used. I dont think i should have to rebuy the game since i already own it. How come im stuck in the «starter» edition?

    It appears that the key has now been added successfully, but please contact our Account Support team directly if there are still any problems.

    Thanks!

    __________________________________

    Please click here to give me your feedback on this post!

    Join us for a friendly match of Hearthstone, our fast–paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free.

    Edited by Natryndon on 28/08/2014 15:07 BST

    © 2009-2014 Александр Евстигнеев
    © 2012-2014 Alexandr Evstigneev (English mirror)

    All translated and original materials are property of their respective authors/translators and WowRaider.Net
    Reposts allowed with direct indexed backlinks only.

    Rambler's Top100

    Advertise with us

    Site contains materials belonging to Blizzard Entertainment.
    Site contains materials translated from mmo-champion.com, wowwiki.com and wowhead.com

    Site design by OSP-Design.ru