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Kelthazak
Kelthazak
Europe
19:50, 24/02/11

Basically i recently had my account compromised and my security question had been reset or removed and i was wondering how i get a new security question sorted, thanks.

Prokkar
Prokkar
Europe
19:50, 24/02/11

To change your secret question and answer have to be done by contacting the Account and Payment department.

  • Your choice if you wanna call them or mail them — I suggest you to mail them though, since you have to prove yourself as the real owner of the account.
  • Account and Payment Support

    http://eu.blizzard.com/support/article/23210


    [Guide] How to call Blizzard

    http://eu.battle.net/wow/en/forum/topic/900641450


    Webform

    http://eu.blizzard.com/support/webform.xml


    Thats correct. You can only change the Secret Question and Answer by contacting the Account and Billing department directly.

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