Rampage
Rampage
Americas
22:27, 11/10/13

I'm unable to install Hearthstone. I tried uninstalling the battle.net desktop app launcher and I can't even do that…It literally stayed stuck on «Uninstalling battle.net» for 2 hours straight. I can't uninstall the battle.net app, I can't install Hearthstone cause now the launcher won't appear AND I can't even play WoW or D3 because it stalls on «Checking for updates».

THIS is really starting to piss me off…..

Omrakos
Omrakos
Americas
22:27, 11/10/13

Rampage,

Could you try opening your Internet Explorer browser and then hitting Alt–F to bring up the File tab options? Check to see if «Work offline» is checked and uncheck it if it is. Leaving IE open and running in the background may help as well.

_________________________________________________________

I'm available in the forums Monday — Friday, 12 pm — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Americas
00:47, 12/10/13

Rampage,

When looking at your Battle.net account information, I can see you've successfully added your Hearthstone Beta key (17 hours ago) but it hasn't made it to the servers yet so as far as the game is concerned, when it checks you don't have authorization to play it yet. Any installation issues would likely be due to this. I've seen it take as long as a day or two for the game to be added. We're investigating why the delay is happening but don't have an ETA at this time as to when it will be resolved.

_________________________________________________________

I'm available in the forums Monday — Friday, 12 pm — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

Omrakos
Omrakos
Americas
04:47, 12/10/13

Rampage,

You shouldn't have to leave it open, no. The only reason we suggest you do is if you have a Windows setting keeping the launcher from being to connect (results in being stuck at «checking for updates»).

Did you check to make sure IE isn't set to work offline?

_________________________________________________________

I'm available in the forums Monday — Friday, 12 pm — 8 pm Pacific Time

Please provide feedback! — https://www.surveymonkey.com/s/Omrakos

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