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Petrus
Petrus
Americas
03:53, 16/02/11

I'm not sure if it's mac–specific, but lately I've been trying to log in and occasionally get a full loading bar and then everything stops loading — the game still responds, as I can quit and everything (using command–q or via the menu) without forcequitting, but my login just stops dead once the bar is full. It also takes a long time for the «retrieving character list» step.

Lucytr
Lucytr
Americas
03:53, 16/02/11

I've seen this a few times lately, and it's almost invariably caused by a corrupted temp file.

**Note: This is all one process. No need to test WoW after resetting the permissions.

Reset the permissions on your WoW folder:

1. Select the World of Warcraft folder

2. Press Command + I

3. In the World of Warcraft Info box, go to the Sharing & Permissions section

4. Click on the lock and unlock it, entering your admin password when prompted.

5. make sure you have Read & Write permissions

6. Click on the Burst icon (cog wheel) and select Apply to enclosed items

Reset the temp files:

1. Navigate to /Applications/World of Warcraft/

2. Delete the Cache folder.

3. Move Interface and WTF to the Desktop.

4. Launch WoW.

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Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

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Lucytr
Lucytr
Americas
04:12, 17/02/11

Petrus, can you get a trace during one of these spikes?

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Traceroute tab.

4. In the box enter: us.logon.battle.net

5. Click the Trace button.

6. Select all the data that comes up in the box below.

7. Command + C to copy the data.

8. In your reply, use Command + V to paste the data.

To get a trace to the realm while you're connected:

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Netstat tab and leave «Display the state of all current socket connections» selected.

4. Click «Scan.»

5. Find the first foreign address that says bnetgam.

6. Copy/paste the IP address into the Traceroute tab.

7. Command + C to copy the data resulting from the trace.

8. In your reply, use command + V to paste the data.

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

Lucytr
Lucytr
Americas
04:24, 18/02/11

Are you running any kind of software firewall?

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

Lucytr
Lucytr
Americas
04:25, 23/02/11

Thanks for the update, Petrus. The home latency shows that you're probably having an issue with your connection to your router. What brand are you using? Do you know the model #? Also, is it possible to bypass the router?

  • Unplug the power to your modem.
  • Follow the ethernet cable from the modem to the router. Unplug it from the router.
  • Plug this end into your computer.
  • Plug the power back into your modem and let it start up.
  • Restart your computer.
  • Test.
  • ________________________________________________

    Account and Technical Services

    Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

    All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

    Lucytr
    Lucytr
    Americas
    05:53, 24/02/11

    Have you contacted your University IT Department to inquire about their network firewall? Here's the information you'll want to bring to their attention:

    If you connect through a university, corporate, or public network, it is possible for your connection issues to be the result of some additional configurations provided by the network administrators of your network.

    In order to resume functionality of Blizzard games, your network administrators will need to allowtraffic over ports 1119, 1120, 3724, 6112, 6113, 6114, and 4000 for both TCP and UDP, as these ports are used and reserved through http://www.iana.org/; the port listings can be directly found at: http://www.iana.org/assignments/port-numbers

    If you or your network administrators have further questions or require additional information, please feel free to forward this email to them or provide them with our contact information: http://us.blizzard.com/support/article/cs

    ________________________________________________

    Account and Technical Services

    Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

    All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

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