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Treefolk
Treefolk
Americas
03:25, 23/02/11

Since patch 4.0.6, I've experienced a few latency spikes, where I would go from green to yellow or red. Usually those spikes have been short–lived.

Since today's (2/22/11) maintenance my latency spiked to 400 ms and has fluctuated between 400ms and 1200ms. Usually it is the world ms that is spiking to these levels, but a few times it has been the home ms.

It has remained between these levels for a couple hours now. Any help would be appreciated.

Model Name: iMac Model Identifier: iMac8,1 Processor Name: Intel Core 2 Duo Processor Speed: 3.06 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache: 6 MB Memory: 4 GB Bus Speed: 1.07 GHz Boot ROM Version: IM81.00C1.B00 SMC Version (system): 1.30f1
NVIDIA GeForce 8800 GS: Chipset Model: NVIDIA GeForce 8800 GS Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 512 MB Vendor: NVIDIA (0x10de) Device ID: 0x0609 Revision ID: 0x00a2 ROM Revision: 3234 Displays: iMac: Resolution: 1920 x 1200 Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Built-In: Yes Display Connector: Status: No Display Connected
System Software Overview: System Version: Mac OS X 10.6.6 (10J567) Kernel Version: Darwin 10.6.0 Boot Volume: Macintosh HD Boot Mode: Normal Secure Virtual Memory: Not Enabled 64-bit Kernel and Extensions: No Time since boot: 1:14
Lucytr
Lucytr
Americas
03:25, 23/02/11
Note: If you are using a wireless connection of any kind, please try to connect using a wired connection such as an ethernet cable as a temporary test.

Wireless connections can be unstable in general and many things beyond your control such as nearby cordless telephones, microwave ovens, refrigerators, walls, distance and outside power lines can and often do interfere with the signal integrity. If you stop being disconnected while using a wired connection you will know your wireless is suffering from interference from a nearby source. If you are still disconnected regularly, please continue using your wired connection for the remainder of our troubleshooting.

* Addons & Custom UI Mods

Reset the permissions on your WoW folder:

1. Select the World of Warcraft folder

2. Press Command + I

3. In the World of Warcraft Info box, go to the Sharing & Permissions section

4. Click on the lock and unlock it, entering your admin password when prompted.

5. Make sure you have Read & Write permissions

6. Click on the Burst icon (cog wheel) and select Apply to enclosed items

Reset the temp files:

1. Navigate to /Applications/World of Warcraft/

2. Delete the Cache folder.

3. Move Interface and WTF to the Desktop.

4. Go to WoW/Data/ and delete the Cache folder.

5. Launch WoW.

* Firewalls (Including the one on your router)

Please see this page for port information and advice on setting up your firewall/router for World of Warcraft:

http://us.blizzard.com/support/article/21015

If all of the above steps haven't resovled your latency, please reply with a trace:

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Traceroute tab.

4. In the box enter: us.logon.battle.net

5. Click the Trace button.

6. Select all the data that comes up in the box below.

7. Command + C to copy the data.

8. In your reply, use Command + V to paste the data.

To get a trace to the realm while you're connected:

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Netstat tab and leave «Display the state of all current socket connections» selected.

4. Click «Scan.»

5. Find the first foreign address that says battlenet.

6. Copy/paste the IP address into the Traceroute tab.

7. Command + C to copy the data resulting from the trace.

8. In your reply, use command + V to paste the data.

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

Lucytr
Lucytr
Americas
04:53, 24/02/11
1 10.37.224.1 (10.37.224.1) 15.005 ms 21.128 ms 18.384 ms

As Omegal said, this is your modem. When you powercycled, how long did you leave the modem unplugged? I would suggest leaving it powered off for at least 3–5 minutes as with some devices, it takes that long for the capacitors inside to discharge.

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

TonyM
TonyM
Americas
20:34, 24/02/11
1 cm1.kappa112.maxonline.com.sg (58.182.112.1) 9.019 ms 26.482 ms 68.263 ms

This is going to be the exact same situation as Omegal has pointed out. This first hop is very high. I would do what Lucy and Omegal suggested

________________________________________________

Mac Tech Support || Tues–Sat 9 AM — 5 PM CST

Can't find a resolution on the forums, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html

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It's the return of the Mac, you know that i'll be back, oh oh ohhhh!!

My name is TonyM but you can call me Tony Mac, no seriously, they call me that..

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