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Lucytr
Lucytr
Americas
03:13, 22/02/11

Can you connect directly to your modem? If you can't, can you run a trace for me?

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Traceroute tab.

4. In the box enter: us.logon.battle.net

5. Click the Trace button.

6. Select all the data that comes up in the box below.

7. Command + C to copy the data.

8. In your reply, use Command + V to paste the data.

To get a trace to the realm while you're connected, if possible, while experiencing the higher latency:

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Netstat tab and leave «Display the state of all current socket connections» selected.

4. Click «Scan.»

5. Find the first foreign address that says battlenet.

6. Copy/paste the IP address into the Traceroute tab.

7. Command + C to copy the data resulting from the trace.

8. In your reply, use command + V to paste the data.

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

Priestege
Priestege
Americas
03:13, 22/02/11

Hi, I have always played on the realm Antonidas and have never had any issues with latency. Right after this latest patch, I began to experience heavy lag spikes/latency changes. In SW both home and world latency would be around 175 and going into a 25m raid it would shoot up to around 400–500 latency. I posted something regarding my latency earlier and was told to try several things. 1st, trying and connecting my laptop into the router directly. 2nd, delete cache, interface, and wtf folder. None of them worked. I'm not able to raid under those conditions so I had no other option but to transfer.

So, today, I said my good byes to my long time guild and transferred to a realm thats datacenter is closest to me. I live in North Carolina and chose the realm Uldaman which DC is in New York. I figured this would help my latency tremendously, being that Antonidas DataC was in Pheonix. I finalyl get on after the transfer was complete and noticed how low my latency was. I was thrilled! I am getting around 30 latency consistantly in SW. But as soon as I step foot in a dungeon, I am getting horrible lag spikes/ latency issues again. What is going on?? Anything would help.

Priestege

Lucytr
Lucytr
Americas
07:53, 22/02/11

I was under the impression that the TWC issues had been resolved. However, I won't be able to confirm that until tomorrow. In the meanwhile, did you get the traces?

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

Lucytr
Lucytr
Americas
03:16, 23/02/11

I spoke with my colleague who was tracking this issue, and he says that we've resolved what we intended to with TWC. If you're still having issues, perhaps you should contact them for their input. Please, let me know what they say.

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

Lucytr
Lucytr
Americas
06:13, 23/02/11

The widespread latency earlier this year has been resolved.

Have you done the traces?

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Traceroute tab.

4. In the box enter: us.logon.battle.net

5. Click the Trace button.

6. Select all the data that comes up in the box below.

7. Command + C to copy the data.

8. In your reply, use Command + V to paste the data.

To get a trace to the realm while you're connected:

1. Go to Mac HD ≥ Applications ≥ Utilities folder.

2. Open the Network Utility program.

3. Choose Netstat tab and leave «Display the state of all current socket connections» selected.

4. Click «Scan.»

5. Find the first foreign address that says battlenet.

6. Copy/paste the IP address into the Traceroute tab.

7. Command + C to copy the data resulting from the trace.

8. In your reply, use command + V to paste the data.

________________________________________________

Account and Technical Services

Mac Specialist, Monday — Friday, 1:45pm–10:45pm Central Time

All knowledge is worth having, including how I'm doing. https://www.surveymk.com/s/T8L79P9

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