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Jurrak
Jurrak
Americas
02:44, 23/02/11

I had purchased the Vicious Gladiator's Ringmail Helm this morning when I thought that the 2200 weapons were not going to be available this week. But upon logging in again I realized that the weapons had been hot–fixed in, so I went to refund my Helm. However, when I refunded the item, all it gave me was the non–2200 version of the helm; I thought this was no big deal and that I would just refund that one again to get my 2200 conquest points back. But when I trade to sell it back to a vendor, all I received was 16 gold and no conquest points. It was well within the 2 hour limit to refund an item and now I am sitting with this Helm in my bags unable to refund it for conquest points.

Zenlyth
Zenlyth
Americas
02:44, 23/02/11

Heya Jurrak,

If you use an item to purchase another item, as it was with some of the high tier raid gear in Wrath, when you return the new item all you get back is the previous item you used to make

the purchase. That previous item cannot be returned.

Example: using emblems to buy a «sometihing headpiece of the something» which itself was just a currency to buy the actual head item. You could return the real head item and get refunded the «something» headpiece, but you could not then return the «something» item for the original emblems.

There are no «chain refunds».

You can put in a ticket and ask but be prepared for a «no» answer.

Well maybe they should just let me buy the 2200 helm outright instead of having to trade for it, or maybe they should release the t2 weapons before letting the servers go live instead of two hours after the fact. Regardless of the case I really hope this is resolved, I am fine waiting for the ticket as long as it gets answered, but if this goes unresolved and they are not willing to refund my item I am really going to have to consider canceling my subscription.

You can ask for this refund via petition, but please understand that it is not guaranteed. They may or may not refund the item for you.

Alternate Currency System FAQ

http://us.blizzard.com/support/article/27351

Restoration Policy

http://us.blizzard.com/support/article/20457

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