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Brielyn
Brielyn
Americas
05:55, 23/02/11

Me and my brother have been sharing an account since the game aired. Now that it is possible to switch characters from an account to another account, I want to make my own and transfer my toons to it. Is this allowed? One of my friends told me that you cannot account transfer toons between family members, is this true? Because I'd be really screwed if this was the case :3. But I also heard that the accounts just need to have the same last name on each account in order to do this.

Does the same credit card also need to be paying for both accounts in order for this transfer? I hope that it is possible to get off this account, because sharing one account between two people who play very frequently can cause lots of problems :3 Thanks in advance

Auryk
Auryk
Americas
05:55, 23/02/11
sharing one account between two people who play very frequently can cause lots of problems :3

That is part of the reason why we do not allow the sharing of accounts, Brielyn. The rules dictate that only two people are ever allowed to access the account (from the moment the account is created to the end of time). The first is the person who set up the account in their own name (you aren't allowed to set up an account in any name other than your own legal name). The second is one (1) of the children or trustees (under age 18) of the first person. Not siblings, not parents, not spouses, not friends, not strangers.

If you're both minors and the account is in a parent's name, the parent could call Billing and see what can be done.

Now the Paid Character Transfer FAQ does state that Transfers between accounts can be done only if you are the registered user on both accounts. (In line with the sharing of accounts, we do not support the transfer of characters between friends, guild mates, or family members.) While we do not support he sale of gifting of accounts or characters, there are times when Billing and Account Services are able to step in, as stated above in Lexa's post. I would contact them and see if there is anything that can be done — just to be sure.

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