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Oliria
Oliria
Americas
02:24, 24/02/11

This isn't a «zomg I'm quitting post» or anything of the sorts, just somewhere I can give my thoughts.

I'm very very very disappointed with the downward spirial blizzard has been on. There are countless times I open tickets, and get one of the cut and pasted responses from a GM that has absolutely nothing to do with my ticket. The lastest is about an individual who was upset with some random guild on my server that I had no connection with — due to the LFD tool. I guess some guild needed an item from the random guy in the LFD tool, and he got upset. So he made a level 1 alt on our server and just spammed the living hell out of our trade chat. I ticket the guy for harassment / spamming — and I get a GM ticket response about ninja looting and using the master loot system. COME ON BLIZZ — I used to have more faith, maybe you should add some new copy and paste options so you don't make your paying customers feel like you don't listen to their issues.

I have a lot more rants, but the last one I'll bring to light would be regarding bots. I am 98% certain that blizzard doesn't care about people botting, as long as they pay their 15 dollars a month. There was a member in our guild who was obviously botting, and he would BRAG about it in guild chat, how he would make 15–20k gold a day from botting flowers while he was at work. I ticketed this some time ago, and guess what, he still bots his flowers all day (and yes, he has been removed from the guild).

Blizz Blizz Blizz, please, for the love of God, use some of your resources to make this game enjoyable again. If you don't have enough GM's — hire more. I'm sure the profit is so far in the green, you can afford to employ more people to make WOW a better place, like it used to be.

Zenlyth
Zenlyth
Americas
02:24, 24/02/11

Heya Oliria,

This isn't a «zomg I'm quitting post» or anything of the sorts, just somewhere I can give my thoughts.

I'm very very very disappointed with the downward spirial blizzard has been on. There are countless times I open tickets, and get one of the cut and pasted responses from a GM that has absolutely nothing to do with my ticket. The lastest is about an individual who was upset with some random guild on my server that I had no connection with — due to the LFD tool. I guess some guild needed an item from the random guy in the LFD tool, and he got upset. So he made a level 1 alt on our server and just spammed the living hell out of our trade chat. I ticket the guy for harassment / spamming — and I get a GM ticket response about ninja looting and using the master loot system. COME ON BLIZZ — I used to have more faith, maybe you should add some new copy and paste options so you don't make your paying customers feel like you don't listen to their issues.

Unfortunately, it does seem that this was an honest mistake by the game master that read your ticket. This was due to the explanation on your petition, as to what that player was accusing you off.

Which may have come off as a ninja looting dispute issue, my apologies this was an honest mistake, but that does not mean that every single petition that you have had open in the past has had the same outcome, that I can see.

I have a lot more rants, but the last one I'll bring to light would be regarding bots. I am 98% certain that blizzard doesn't care about people botting, as long as they pay their 15 dollars a month. There was a member in our guild who was obviously botting, and he would BRAG about it in guild chat, how he would make 15–20k gold a day from botting flowers while he was at work. I ticketed this some time ago, and guess what, he still bots his flowers all day (and yes, he has been removed from the guild).
Your perception on botters is incorrect we do care, we do investigate and its usually extensive due to the severity of the exploit, so you may not see results right away.

Blizz Blizz Blizz, please, for the love of God, use some of your resources to make this game enjoyable again. If you don't have enough GM's — hire more. I'm sure the profit is so far in the green, you can afford to employ more people to make WOW a better place, like it used to be.
We are always hiring and you can see this here: http://us.blizzard.com/en-us/company/careers/directory.html#region=Americas

Thank you Blizzard fan boy. It's usually necessary to be specific in your ticket, because 9 times out of 10, Blizzard sends you an email instead of wanting to talk to you in game. And in this case, it was necessary for me to provide details why this person wanted to make a level 1 alt on our server to spam trade chat. If the GM's get confused that easily, maybe Blizzard should increase their qualifications.
«Thank you Pahanda». *fixed* There is no reason to address someone in this way that is clearly trying to give you the advice you need regarding your issue.

10 out of 10 you are most likely to get a response regarding your issue, by chat, email, in game mail, and follow up if needed. As stated above, the issue that you reported was miss read and can be reviewed once again if you wish.

And what is the point of taking even more time out to email that generic email address? It's just like the ticket system — there are more than likely cut and paste responses, whoever works the email address closes their eyes, clicks on a response, and sends that to the paying customer.
Taking the time to give constructive feedback on the person that misunderstood your issue, would help prevent this in the future and make the game master aware of their own mistakes. That is why we have this and also for the good game masters that we have that receive great feedback to keep up the good work and making most of our players happy.

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