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Orlyia
Orlyia
Americas
11:33, 24/02/11
Thanks

If it's locked, they are probably waiting on some kind of documentation/confirmation from him either about his identity, or his security.

Instructions should be in one of the emails he would have received.

Raymid
Raymid
Americas
11:33, 24/02/11

My brother's account was recently hacked and restored, everything has already been fixed. Only one problem remains, the account is still locked. After searching the website for a while he wasnt able to find a solution to get his account unlocked. He emailed support multiple times but all he got was the automated response to use account recovery, which has aready been done to get the account unbanned/restored by a GM.

So i ask, what steps must he take to get his account unlocked? Should he call customer support and explain his situation since emails dont seem to work. Thanks.

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