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Jakedamuss
Jakedamuss
Americas
07:13, 24/02/11

I downloaded a programe that lowers my latency «Smoothping» went to log into wow and got locked out of my account because according to blizzard i was logging in from a different location due to a tunnel programe.

I've been using lowerping all this time, which i find out isnt compatiable with windows 7 now the authentication password retrieval isnt accepting the first 6 digits of my cataclysm CD key rego which is registrated with this account.

Davidedl
Davidedl
Americas
07:13, 24/02/11

Jakedamuss

Unfortunately, Tech Support doesn't have the necessary tools to help with this issue.

Please contact our Billing and Accounts department to have them look into this for you.

Billing representatives are on hand to take your call 7 days a week between 7am to 8pm PST, at 1–800–59–BLIZZARD (800–592–5499). Customers in Australia should call 1–800–041–378. Our Billing team will be happy to assist you with any billing related questions. You may also contact them via email at Billing@Blizzard.com.

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