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Orlyia
Orlyia
Americas
09:33, 24/02/11

Hi,

Basically I believe my account has been compromised. I have an email sent to me today informing me my account information has been modified — though I am unsure if this is official or a phishing scam (its difficult to tell the difference now). I cannot log into the game and I cannot start the account recovery process because my name/email combination do not match. Furthermore, I have an authenticator.

Thankfully my computer kept me logged into the forums.

I'm not seeing any recent changes to your email, and just a PW change that looks like it was initiated by you.

Mobile authenticators can get out of sync. There is a facility in the app itself to resync them.

Vennox
Vennox
Americas
09:33, 24/02/11

Hi,

Basically I believe my account has been compromised. I have an email sent to me today informing me my account information has been modified — though I am unsure if this is official or a phishing scam (its difficult to tell the difference now). I cannot log into the game and I cannot start the account recovery process because my name/email combination do not match. Furthermore, I have an authenticator.

Thankfully my computer kept me logged into the forums.

Orlyia
Orlyia
Americas
09:33, 24/02/11

Ummmm ok that is up to you, however the current hold time for billing is like 6 minutes. Not sure why you wouldn't just call them.

Lets see

1. Because I live in Australia and it's past business hours.

2. I don't want to spend extra money on phone calls just so I can use a product I pay for.

3. Because this issue can be resolved by email/forums.

4. Because I have a job and family and instead of spending my spare time on hold — even if its just for 6mins (not that I believe it is), I could be doing other leisurely activities.

We have an Australian number, Ven. It shouldn't cost anything for you to use it….at least from a landline.

Billing is also open 7 days a week, 13 hours a day.

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