Blue tracker » Technical Support » Stuck at "Updating Blizzard Update Agent" (Shortcut)

Garakan
Garakan
Americas
06:22, 12/12/12

I am Currently stuck at Updating Blizzard Update Agent.

Task manager Listed this several times

Agent.exe * 32

I have cleared the following folders

WoW/cache

WoW/Update

ProgramData/Battle.net

The Log Files


ProgramData\Battle.net\Agent\Logs

#–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

# System started at 2012–12–12 01:44:55.8780

# system: GARAKITH

#–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

01:44:55.8790 switcher argument[1]: '––locale=enUS'

01:44:55.8790 switcher argument[2]: '––switcherretail'



ProgramData/Battle.net/Setup/wow_enus/Log/Setup–20121212–092740803.log


2012/12/12 09:27:40.804 — Blizzard Setup v1276 at 'D:\Games\World of Warcraft\World of Warcraft Launcher.exe' for wow_enus enUS reporting for duty!

2012/12/12 09:27:40.804 — Setup Complete!

2012/12/12 09:27:40.804 — Running as Admin.

2012/12/12 09:27:40.804 — Bootstrapper Stage: CHECK_PERMISSIONS

2012/12/12 09:27:40.805 — Bootstrapper Stage: CHECK_RUNNING_INSTANCE

2012/12/12 09:27:40.805 — Bootstrapper Stage: CHECK_ELEVATION

2012/12/12 09:27:40.805 — Bootstrapper Stage: UPDATE_BOOTSTRAPPER

2012/12/12 09:27:40.805 — Bootstrapper Stage: EXTRACT_AGENT

2012/12/12 09:27:40.805 — Agent needs to update. Extracting Agent.

2012/12/12 09:27:41.081 — Bootstrapper Stage: START_AGENT

2012/12/12 09:27:41.081 — Bootstrapper Stage: UPDATE_AGENT


Is there anything else i can do.

I cannot locate the Repair tool ether

Dankorii
Dankorii
Americas
06:22, 12/12/12

Garakan

The repair tool is located in the launcher's «Help» menu located in the top left corner. Are you able to get to it?

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Dankorii
Dankorii
Americas
06:22, 12/12/12

Garakan

Go into your ProgramData/Battle.net/Agent folder. What Agent folders do you have there?

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Dankorii
Dankorii
Americas
07:22, 12/12/12

Garakan

Here it is:

http://us.battle.net/wow/en/forum/topic/7383848421?page=3#53

There is another post a few posts down from that one with links to new versions of Agent and the Blizzard Launcher.

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I'm available Monday through Friday from 11AM to 8PM Pacific Time

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Dankorii
Dankorii
Americas
07:42, 12/12/12

Garakan

1682 is an old version of the Blizzard Launcher. It should be on 1949. Is 1682 the version that you got from the link in the post I linked you?

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Dankorii
Dankorii
Americas
07:42, 12/12/12

Garakan

The link also included the newer 1949 version of the launcher. Delete the Blizzard Launcher.1682 folder and replace it with the Blizzard Launcher.1949 folder.

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Dankorii
Dankorii
Americas
08:22, 12/12/12

Garakan

OK, just go ahead and delete the ProgramData/Battle.net folder and try running one of your other Blizzard games instead. That might help the launcher update properly.

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I'm available Monday through Friday from 11AM to 8PM Pacific Time

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Dankorii
Dankorii
Americas
01:22, 14/12/12

Garakan

Try this:

1. Delete the Battle.net folder located in the ProgramData folder.

2. Delete the Battle.net folder located in the Programdata/Blizzard Entertainment folder.

3. Navigate to the World of Warcraft folder and delete the WoW.tfil, WoW.mfil, WoW.pfil, and the Updates folder.

4. Navigate into the World of Warcraft/Data folder and delete the Cache folder

Try launching the game again and let me know what happens.

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I'm available Monday through Friday from 11AM to 8PM Pacific Time

Support Contact Information

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