Grekiel
Grekiel
Americas
18:02, 16/12/12

Last night I initiated a transfer from Wyrmrest Accord to Emerald Dream, and after getting a «You've got mail, deal with it.» Warning, it kept saying my character was locked. I woke up this morning now there's two Grekiels (One on each server) and neither is playable.

Help please?

Orlyia
Orlyia
Americas
18:02, 16/12/12

Last night I initiated a transfer from Wyrmrest Accord to Emerald Dream, and after getting a «You've got mail, deal with it.» Warning, it kept saying my character was locked. I woke up this morning now there's two Grekiels (One on each server) and neither is playable.

Help please?

Oh my, this does look a bit odd.

Could you submit a petition so this could be looked into further, Grekiel? You can do that either ingame — or through the support link above.

Orlyia
Orlyia
Americas
18:22, 16/12/12
Yes. I got a complete transfer email.

Ok, I've looked into this a little further, saying it requires confirmation.

If you go into Account Management, select your license — on the left, there is a History/Status link. Do you have an option there to confirm this? If so, please select that and this will probably finish processing.

Not certain, but you may also need to update your Billing Profile. It looks like the one you have selected as primary has an expiration date of this past July.

Orlyia
Orlyia
Americas
18:22, 16/12/12
It's telling me «Unknown error» but the character is on Emerald Dream.

Have you worked on your Billing Profile?

Orlyia
Orlyia
Americas
18:22, 16/12/12
Looks like it kept trying to pay for it through an old gift card, the afformentioned «Expired» card.

Yeah, that one was selected as primary. If this can't be fixed from your side through Account Management, i.e., fix the Billing Profile, confirm, etc — or canceled and redone we should be able to assist, but you'll want to submit a petition so Billing can look into it further.

Orlyia
Orlyia
Americas
18:42, 16/12/12

Is this not able to be cancelled? That wouldn't finish the transaction — but would make the character available if it can be.

If it's gone too far in the process, that option won't be available.

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