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Kurthios
Kurthios
Americas
01:52, 11/10/12

I've been getting this error all morning from the launcher — everything was working fine last night. I started WoW this morning, the little updater icon flashed in the doc, then the launcher showed up, and now it has the following error:

«An internal error occurred, please restart. If problems persist contact customer support.»

Well, the problem has persisted so I'm contacting customer support.. There doesn't appear to be a repair tool anymore — I've whacked a few cache directories with no change either. I also haven't been able to find any log with more useful information.

Machkhan
Machkhan
Americas
01:52, 11/10/12

How are you launching the game? (Dock icon, a desktop icon, directly from the WoW folder, etc).

Machkhan
Machkhan
Americas
04:21, 11/10/12

Can you verify if your WoW directory looks like the one linked below? Also make sure you're using the World of Warcraft Launcher in this directory.

http://i50.tinypic.com/2isuxch.png

Machkhan
Machkhan
Americas
05:47, 11/10/12

Can y'all do me a favor and list the files that are in the directory, so we can be sure everything is correct? The easiest way is to copy/paste this terminal command and paste the output.

    1. Open Terminal (/Applications/Utilities)

    2. Copy/Paste:

    ls /Applications/World\ of\ Warcraft > ~/Desktop/wowfolder.txt
    This will output a text file on your desktop named wowfolder.txt.

    3. Open the wowfolder.txt file and copy/paste the contents here.

Also, can you post your switcher.log file? This is located in /Users/Shared/Battle.net/Client/Logs. Make sure any computer/user names are removed from the log.

Machkhan
Machkhan
Americas
06:01, 11/10/12

World of Warcraft Launcher.app

World of Warcraft–64.app

You're missing the World of Warcraft.app file (32–bit client). Any idea where this is at? I know sometimes some users drag this to the desktop inorder to make a shortcut, but this breaks the game.

A healthy full folder should be this:

Cache Data Interface Launcher.db Logs Movies Screenshots SetupOSX.mpq Updates WTF WoW.mfil WoW.pfil WoW.tfil World of Warcraft Launcher.app World of Warcraft-64.app World of Warcraft.app

From your switcher log, it may indicate its pointing to the right path, for World of Warcraft.app is missing.

Machkhan
Machkhan
Americas
20:37, 11/10/12

From what I've seen, some people move files to the desktop thinking it creates a shortcut. While you may not see any immediate consequences, when a patch drops, this does in fact break the game, since it is not in the right location to patch.

Part of this happens because the original desktop shortcut was removed in 5.0.0, so users are trying to recreate a shortcut, not realizing a copy of the game is being made and not a shortcut (Alias).

Machkhan
Machkhan
Americas
19:42, 13/12/12

If it is reinstalling MoP, then it may mean that it may detected a lot of bad data needs to reinstall. The latest update of Blizzard Tools (Agent/Blizzard Launcher) added a repair functionality to the clients.

I would let it download all the data it is needed. Then If you want a desktop shortcut, just create an Alias instead of moving files.

Machkhan
Machkhan
Americas
21:42, 07/03/13

Try our Internal Error article to see if this helps.

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